day 6.2

1- We can compensate customer about technical concession starting from

• 3 Days or more

• 2 Days or more

• 1 Days or more

1- If we found TTS ticket title Data and voice down, No compensation for the customer.

• Ø True

• Ø False

1- We will compensate customer about global problems/Outage starting from

• Ø 2 Days

• Ø Full 24 hours

• Ø One calendar day

1- We must inform the customer that In case of approved concession we will inform him/her through

• Ø Call

• Ø SMS

• Ø Customer must follow us through 111.

1- In case customer BSS overview is suspend we will inform the customer to pay first.

• Ø True

• Ø False

1- In case customer deserve a concession will create.

• Ø SR

• Ø TT