Noom Day 6 - Goal Specialist

If the user is writing upset because her Goal specialist haven't reached out to her, what is the first thing you should do?

• Check GroupsMagic to determine the last time the coach reached out.

• Fill the Coach change form and send macro Goal specialist/:: Coach change request...

• Cry

• Escalate to level 2

How long does it take after the sign up to be assigned to a group?

• Don't select me: Goal Specialist / Group::Group Assignment::Where is my group?

• Select me: Goal Specialist / Group::Group Assignment::Where is my group?

• Tell the user to reach out the coach

• Eva in the app should do it

A user doesn't get along well with his coach and requests for a change.

• Ask the user why

• Ask the user what is she looking, what she expects from the coach and what she expect us to do

• Send macro Goal Specialist/Group:: Coach change request sent and fill out Coach Change Form

• Send macro Goal specialist/Group:: What to expect from coaching? 1

The user has been in the program for 3 weeks and hasn't received a goal specialist. When checking the messages you only see that the user replied to coach Eva: "Hi"

• Send the ticket to Level 2

• Send macro Goal Specialist/ Group:: GS Communication::Where is my coach

• Send Goal Specialist/Group:: Coach change request sent macro and submit a coach change form

• Reply with the macro Goal Specialist/Group:: What to expect from coaching? 1

"I want to lose weight quickly, what exercise do you recommend me?"

• Purchase a custom workout plan

• Ask what has he tried in order to suggest a better one.

• Service request:: Redirect to coach

• Level 2

What personal information is available in groups for group members to see

• Age

• Bio

• Name

• Location

• Profile picture

The user mentions that she has an eating disorder and we have helped her so much and she is very happy.

• Share the email with coaches to celebrate how well is she doing

• Cancel her membership, provide a prorated refund and send macro STING:: Braintree or Google Play

• Escalate tp Level 2 and send ticket macro STING :: User upset about being cancerled

• Escalate to Level 2

I'm really upset because I was removed from my group, I don't participate but I rely on the chat to stay motivated.

• She is upset, escalate to Level 2.

• Tell her that was an error and to talk with the GS so they can fix it

• Check GroupsMagic to see if the the user was inactive, if so send the macro Goal Specialist/Group:: Inactive user removed from group

• Submit coach change form (Selecting ´group´) and send the Goal Specialist/Group:: Coach change request sent macro

I'm sure I got a message, but I can't find it in the app!

• Probably was from Tinder

• It was a High five , check in group magics to verify

• It was Joan/Cindy, I can go to sleep