A change agent is ...

• a tool used to drive change within the business.

• someone who acts as a facilitator and assumes responsibility for the management of change to enable a business to transform.

• provided by lawyers accountants and other professionals.

• a driving force for change.

The internal environment includes...

• customers, employees, management and suppliers.

• employees, organisational culture, organisational structure and management.

• employees, suppliers, customers and organisational structure.

• employees, employers, safety and competitors.

The operating environmental factors include...

• customers, government and suppliers.

• competitors, suppliers and the economy

• customers, competitors and suppliers.

• government, technology and social trends.

Which analytical tool is best for analysing the internal and external environment for a business?

• SWOT

• Force FIeld

• Power-Interest Grid

• STEEPLE

Macro environmental factors include...

• technology, economic and political.

• economic, competitors and political.

• community, suppliers and competitors.

• socio-cultural, economic and competitors.

Strategic planning for change is ...

• focused on short term strategies and results.

• conducted by all management and employees.

• not always necessary in order to achieve effective results.

• about defining the overall purpose and goal of a business and determining how results will be achieved.

What are Consultants used for in business?

• To train business leaders in best practice.

• To provide legal and accounting services.

• To provide expert advice on a particular area of a business.

• To council employees that have been made redundant.

Examples of professional services used by businesses are

• lawyers and accountants

• lawyers and consultants

• consultants, lawyers and accountants

• accountants and consultants

The three steps in Lewin's model are...

• unfreeze

• implement

• change

• lead change

• refreeze

Who developed the force field analysis model?

• McKague

• Kotter

• Volzke

• Lewin