Essential Skills for Effective Human Services Workers

A difference of opinion caused by opposing attitudes, behaviors, ideas, wants, needs, or goals

• Conflict

• Compromise

• Ignorance

• Agreement

An unhealthy response to conflict

• Yelling

• non-defensive reaction

• seeking compromise

• showing empathy

Managing conflict by defining resolving issues between individuals, groups or organizations

• Mediation

• Punishment

• Conflict Resolution

• Intervention

A neutral party who assists parties in reaching a compromise or resolution to a conflict

• Teacher

• Peacemaker

• Mediator

• Yo Mama

Non-verbal communication that may affect conflict resolution, check all that apply

• Eye rolling

• Making rude comments

• Crossing arms

• facial expressions

Things that are considered most important to use in life

• Family

• Values

• Benefits

• Decision making skills

The first step in the decision making process

• Take action

• Identify all the alternatives

• State the decision to be made

• Choose the best alternative

the act of transmitting information and meaning from one individual or group to another.

• texting

• teaching

• Psychic abilities

• Communication

The types of communication that we discussed in class, check all that apply

• Written

• Text

• Oral

• Non-verbal

is the process of identifying a problem, developing possible solution paths, and taking the appropriate course of action.

• Life choices

• Counseling

• Problem solving

• Algebra