Conflict & Decision-Making

Which is true of conflict?

• Some conflicts are minor

• It is a clash among people who think differently

• Serious conflicts take time to resolve

• All are correct

A power struggle is...

• when individuals or a group feel the need to be in control

• when people have differing personalities

• unfair judgement

• feelings of resentment

True or False: Conflicts only have negative effects.

• True

• False

Which of the following is a negative effect of conflict?

• Strengthening relationships

• Violence

• Communicating effectively

• Developing problem-solving skills

Which of the following is true about bullies?

• Showing confidence helps them leave you alone

• They are motivated by jealousy

• They mistreat others

• All are true

Prejudice is...

• feelings of resentment

• when students help resolve conflicts

• unfair judgement

• settling a conflict with a third party

True or False: Mediation is a good tool to resolve conflicts in the workplace.

• True

• False

Anger should be managed ______ so it does not cause unnecessary conflict.

• ineffectively

• sometimes

• effectively

• when it's convenient

What methods should you try when it's not a win-win situation?

• Compromise

• Agree to disagree

• Withdraw

• All are correct

True or False: Negotiation and mediation are the two main ways of resolving conflicts.

• True

• False