CYK - Wireless Basics

Lilly is looking to add an AT&T Protection Plan to her account she has 3 smartphones and 1 tablet. Which would be the best option?

• AT&T Protect Advantage for 4

• AT&T Protect Advantage for 1

• AT&T Mobile Insurance

Access the AT&T Mobile Sales Tool for everything you need to know about which AT&T products and promotions?

• DIRECTV, AT&T U-verse TV & AT&T Internet

• DIRECTV & AT&T Internet

• DIRECTV, AT&T Internet, Phone, U-verse TV and Mobility

• DIRECTV, AT&T U-verse TV & AT&T Internet

A customer who is cost conscious and has no need for tethering or streaming, should be offered which AT&T Unlimited Plan?

• AT&T Unlimited Starter

• AT&T Unlimited Elite

• AT&T Unlimited Elite

How much will a customer pay if they have 5 lines on the AT&T Unlimited Extra Plan with the AutoPay/Paperless Billing (AP/PB) discount?

• $225

• $175

• $150

Select the three current wireless Unlimited Plans available to customers.

• Unlimited Starter

• Unlimited &More

• Unlimited Elite

• Unlimited &More Premium

• Unlimited Extra

Select two expired wireless Unlimited Plans available to customers.

• Unlimited More

• Unlimited Mobile

• Unlimited Plus

• Unlimited & More Premium

• Unlimited Enhanced

With the AT&T Unlimited Elite plan customer will have access to HBO Max.

• True

• False

A customer wants a new smart phone. Which plan offers customers the option to pay for devices with installments?

• AT&T Family Talk

• AT&T Unlimited

• AT&T Next Up℠ or AT&T Installment Plan

• AT&T Mobile Share

When adding a line to a customer’s AT&T wireless account, what must the customer validate?

• DIRECTV account password

• One time PIN

• Current wireless plan

• Type of phone(s) currently using

Select the three grandfathered Mobile Share wireless plans.

• Mobile Share Value

• Mobile Plus

• Mobile Share Advantage

• Mobile Share Flex

• Mobile Unlimited Plus