PMG1123 --- CHAPTER 8/FOUNDATION OF CONTROL

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

• TRUE

• FALSE

The key to feedforward controls is taking action while the problem is occuring.

• TRUE

• FALSE

A GPS that tells you that you are making a wrong turn is an example of concurrent control.

• TRUE

• FALSE

The control process should begin with comparing actual performance against a standard.

• TRUE

• FALSE

The control process is a three-step process that involves measuring, comparing and taking managerial action.

• TRUE

• FALSE

_______________ is the final step in control process.

• Taking managerial action

• Comparing actual performance against standard

• Identify what to measure

• Identify what to measure

________________ can be taken in the final stage of the control process only if deviation is judged to be insignificant.

• Correcting actual performance

• Doing nothing

• Look on feedback

• Revising the standard.

In the final stage of control process, manager revising the standard by ________________.

• do immediate corrective action

• change the strategy, structure, scheme or program

• identify whether deviation is too small or unimportant

• examining the standard to identify whether or not the standard , realistic, fair and achievable.

_________________ takes place before actual occurrences problem happen.

• Feedback control

• Concurrent control

• Feedforward control

• Finalize control

"When customer service obtained complaints on the poor services provided by the customers service officers, the manager will study the cause and drew new service delivery plan to ensure better customer service in the future".

This statement refer to ____________________.

• feedforward control

• feedback control

• concurrent control

• measuring control