Lodging Operations Review

Lodging Operations Review

9th - 12th Grade

15 Qs

quiz-placeholder

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Lodging Operations Review

Lodging Operations Review

Assessment

Quiz

Other

9th - 12th Grade

Medium

Created by

Lucas Corley

Used 13+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The primary function of a hotel is:

to run multiple centers of revenue

provide an outstanding lodging experience

only allow walk in reservations

give discounts off rack rate

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The role of a GM differs between a large and small hotel in that,

smaller hotels, the GM may assume several roles

smaller hotels, the GM has little responsibility

smaller hotels, the GM doesn't have to make a profit

smaller hotels, the GM has many assistants

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The leaders of each division within a hotel that report to the GM make up the _______.

Hotel Cabinent

Verified Staff

Executive Committee

Assistant Board

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

As we've learned in the slides, the _______ begins when the guest contacts the hotel and ends when the guest checks out.

reservation cycle

hotel experience

lodging process

guest cycle

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The front office manager may appoint a _______ to be the first contact for guest, escort them to the check in desk, and assist with luggage.

concierge

guest service associate

housekeeper

reservation specialist

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The act of ______ is trying to get a guest to go with a room with a better view or a larger room for a bigger sale for the hotel.

upselling

profit managing

night auditing

bartering

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

_______ tells us how many rooms are booked for a given night.

Night Audit

Average Daily Rate

Room Occupancy Percentage

Revenue Management

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