Lodging Operations Review
Quiz
•
Other
•
9th - 12th Grade
•
Medium
Lucas Corley
Used 13+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The primary function of a hotel is:
to run multiple centers of revenue
provide an outstanding lodging experience
only allow walk in reservations
give discounts off rack rate
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The role of a GM differs between a large and small hotel in that,
smaller hotels, the GM may assume several roles
smaller hotels, the GM has little responsibility
smaller hotels, the GM doesn't have to make a profit
smaller hotels, the GM has many assistants
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The leaders of each division within a hotel that report to the GM make up the _______.
Hotel Cabinent
Verified Staff
Executive Committee
Assistant Board
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
As we've learned in the slides, the _______ begins when the guest contacts the hotel and ends when the guest checks out.
reservation cycle
hotel experience
lodging process
guest cycle
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The front office manager may appoint a _______ to be the first contact for guest, escort them to the check in desk, and assist with luggage.
concierge
guest service associate
housekeeper
reservation specialist
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The act of ______ is trying to get a guest to go with a room with a better view or a larger room for a bigger sale for the hotel.
upselling
profit managing
night auditing
bartering
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
_______ tells us how many rooms are booked for a given night.
Night Audit
Average Daily Rate
Room Occupancy Percentage
Revenue Management
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