OME752 SCM Model QUiz-1 (Part-A)

Information technology (IT) consists of the tools

• used to gain awareness of information.
• to analyze information.
• to act on information to improve the performance of the supply chain.
• B and C only

Information is a key ingredient

• at each stage of the supply chain.
• within each phase of supply chain decision making.
• only at each stage of the supply chain.
• A and B only

The emergence of supply chain management has broadened the scope across which companies make decisions to

• the supplier.
• the enterprise.
• the entire supply chain.
• the customer.

Which of the following is not one of the supply chain macro processes?

• Customer Relationship Management (CRM)
• Internal Supply Chain Management (ISCM)
• Supplier Relationship Management (SRM)
• Transaction Management Foundation (TMF)

Processes that focus on internal operations within the enterprise are considered

• Customer Relationship Management (CRM)
• Internal Supply Chain Management (ISCM)
• Supplier Relationship Management (SRM)
• Transaction Management Foundation (TMF)

Which of the following is not a factor determining the success of software firms focused on a macro process?

• Functional performance
• Color and images on working screens
• Integration with other macro processes
• Strength of the software firm's ecosystem

The goal of the CRM macro process is to

• negotiate an effective contract that best meets enterprise needs.
• improve the design of products.
• fulfill demand generated by ISCM processes.
• generate customer demand and facilitate transmission and tracking of orders.

Which of the following is a key process under CRM?

• Strategic Planning
• Fulfillment
• Field Service
• Order Management

Which of the following is not a key process under ISCM?

• Strategic Planning
• Fulfillment
• Supply Collaboration
• Demand Planning

Which of the following is a major SRM process?

• Strategic Planning
• Order Management
• Design Collaboration
• Supply Planning