Chapter 1 ( Logistics Management)

1. 1.Logistics clearly contributes to ___________ and ___________ utility.

• time; place

• form; time

• place; form

• possession; time

2. 2.___________ utility refers to the value or usefulness that comes from a customer being able to take possession of a product.

• Time

• Place

• Form

• Possession

___________ utility refers to having products available where they are needed by customers.

• Possession

• Time

• Place

• Form

All of the following are types of economic utility except:

• time.

• production.

• place.

• possession.

“How well a company does what it says it’s going to do”= represents ___________.

• efficiency

• productivity

• quality

• effectiveness

What concept refers to " how well company resources are used to achieve what a company promises it can do=?

• efficiency

• productivity

• reengineering

• effectiveness

Every customer getting the same type and level of logistics service refers to ___________.

• tailored logistics

• masslogistics

• effectiveness

• efficiency

Which of the following is not a reason for the increased importance of logistics?

• growing power of manufacturers

• reduction in economic regulation

• globalization of trade

• technological advances

Widespread reductions in economic regulation of U.S. transportation carriers occurred in ___________.

• the 1960s and 1970s

• the 1970s and 1980s

• the 1980s and 1990s

• only the 1990s

The ___________ concept suggests that the customer desires a product offering that is highly tailored to the customer’s exact preferences.

• market demassification

• relationship marketing

• customized customer

• niche marketing