Chapter 2.2 review

Chapter 2.2 review

10th - 12th Grade

20 Qs

quiz-placeholder

Similar activities

INCOMPLETE RECORDS

INCOMPLETE RECORDS

11th - 12th Grade

20 Qs

PRINCIPLES OF MANAGEMENT

PRINCIPLES OF MANAGEMENT

12th Grade

15 Qs

Mi buddies knowledge test

Mi buddies knowledge test

12th Grade

20 Qs

Makaton Days of the Week

Makaton Days of the Week

KG - Professional Development

16 Qs

Ultimate office trivia quiz

Ultimate office trivia quiz

KG - Professional Development

25 Qs

QUIZ 4 : TOPIC 8 [PROCESS COSTING]

QUIZ 4 : TOPIC 8 [PROCESS COSTING]

1st Grade - University

20 Qs

Deaf Awareness/BSL

Deaf Awareness/BSL

5th Grade - Professional Development

20 Qs

ETE4 Conduct Market Research

ETE4 Conduct Market Research

11th Grade

15 Qs

Chapter 2.2 review

Chapter 2.2 review

Assessment

Quiz

Professional Development, Business, Life Skills

10th - 12th Grade

Easy

Created by

Erin Harper

Used 14+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customers who have waited 30 seconds feel like they have waited how many minutes?

10 minutes

1 minute

3-4 minutes

five minutes

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Acknowledging the customer’s presence includes:

Not making the customer wait too long

all of these

Making eye contact

Never leaving a customer unnoticed

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Projecting a professional and friendly image includes

Dressing in expensive, professional-looking clothes

Shaking every customer’s hand

Behaving in an alert and courteous manner

Standing behind your cash register and waiting for a customer

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a direct way to show you are interested and friendly?

Engaging in long conversation

Make extended eye contact

Asking, probing, personal questions about their relationship

Smile

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When creating an opening for discussion, never ask a customer “can I help you?” because it can lead to a

Dead-end response

Long boring conversation

Waste of time

Wedding proposal

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What percentage of customers say they are likely to spend money if the sales associate is helpful?

90%

10%

45%

20%

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What percentage of customers will walk out of the store if they don’t like the attitude of the sales associate?

18%

15%

1%

40%

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

By signing up, you agree to our Terms of Service & Privacy Policy

Already have an account?

Discover more resources for Professional Development