Hospitality Safety/Sanitation Unit 2

Which of the following is NOT a best practice for great customer service.

• Respect your customer

• Look impatient when dealing with a large amount of customers

• Be empathetic to customers' needs

• Get to know your customers - personalization

Select all the drills that all employees need to know how to handle in case of an emergency

• Fire Dril

• Tornado Drill

• Lock Down Drill

• Repair Drill

If a guest does not have the key to enter their room, the employee should

• Ask for ID to confirm they are the people staying in that room

• Call security to let them in the room

• Ask them their room number and just give them a new key

• Tell them you are sorry but they will need to find their key, keys are not to be replaced

Room numbers should never be announced out loud when dealing with a customer.

• True

• False

Define Quality Service

• Just how good your product is

• An assessment of how well a delivered service conforms to the client's expectations

• Just how you treat people

Health inspectors check the temperature of the freezer and refrigerator

• to make sure you are not wasting energy

• to make sure the food is kept at the right temperature to prevent food contamination

• to make sure you are using the freezer as a freezer and refrigerator as a refrigerator

Health inspectors check employees to make sure (multiply answers)

• Uniforms are clean

• Hair is covered and/or pulled back

• they know how to do their job

• they actually work there

Health inspectors check the cleanliness of the building and equipment.

• False

• True

Following four simple steps – Clean, Separate, Cook, and Chill – can help protect your family from food poisoning at home.

• True

• False

Which of the following is a cause of food poisoning? (Multiple answers)

• Bacteria and Viruses

• Molds, Toxins, and Contaminants

• Allergens

• Covid 19