Effective Communication Skills! Quiz

How was the training today?

• Good, it was up to my expectations.

• Great, I learned a lot!

• It was fine, not very engaging.

• What training? :)

Which of these are communication channels? Check all correct answers.

• Phone

• Email

• Cups and a string

• Gossip

... is sending the message, ... is receiving and understanding the message (Communication Model)

• Encoding ; Decoding

• Decoding ; Encoding

• Speaking ; Listening

• Talking ; Guessing

As per the Mehrabian Model, ...% are dedicated to words (written or verbal).

• 7%

• 20%

• 55%

• 36%

Body Language is composed of

• Posture

• Gesture

• Facial Expression

• Space and Territory

• All of the options

When discussing voice, we should consider (Check all that apply):

• Tone

• Pitch

• Pausing

• Articulation

Body Language transmit (Check the 2 right answers)

• Emotions

• Words

• Attitude

• Replies

Good communication and listening skills allow us to build meaningful and professional relationships with our colleagues, customers and others.

• True

• False

What is one action you will definitely apply?

Rana provides feedback on a project she worked on to her line manager, Karim. This is an example of

• Upward Communication

• Downward Communication

• Diagonal Communication

• Horizontal Communication