QUALITY MANAGEMENT

Which of the following best describes quality?

• The service provided to a customer before, during and after purchasing.
• Products being made to a high standard to meet customer needs.
• A high level of productivity.

A business checks products after they are made. What is this an example of?

• Quality Control

• Quality Circles

• Quality Assurance

Quality Circles are...

• are medium groups of workers, usually between 10 and 15, who

  are paid to meet in order to discuss methods of improving productivity

• are small groups of workers, usually between 5 and 10, who are paid to meet in order to discuss methods of improving productivity

• are small groups of workers, usually between 5 and 10, who

  meet voluntarily in order to discuss methods of improving productivity

It involves selecting a demonstrated standard of products, services, costs, or practices that represent the very best performance for processes or activities very similar to your own.

• Research & Development

• Outsourcing

• Employee Empowerment

• Benchmarking

What is the world body for standards formulation?

• WHO

• ILO

• ISO

• QC

What is ISO?

• Indian organization for standard

• Internal organization for standard

• International organization for standard

• None of the above

"Improving quality through small, incremental improvements"

is a characteristic of what type of quality management system?

• Just-in-time

• Benchmarking

• Value analysis

• Kaizen

Which of these is not the principle/main focus of TQM?

• Annual profit

• Customers’ satisfaction

• Efficient, effective and process

• Total involvement of people in an organization

High quality can justify the (a)   strategy of the business (one of the marketing P's)

This dimension of quality refers to the total useful life of the product

• Reliability

• Durability

• Performance

• Conformance