QUALITY MANAGEMENT

Which of the following best describes quality?

• The service provided to a customer before, during and after purchasing.
• Products being made to a high standard to meet customer needs.
• A high level of productivity.

A business checks products after they are made. What is this an example of?

• Quality Control

• Quality Circles

• Quality Assurance

Quality Circles are...

• are medium groups of workers, usually between 10 and 15, who

  are paid to meet in order to discuss methods of improving productivity

• are small groups of workers, usually between 5 and 10, who are paid to meet in order to discuss methods of improving productivity

• are small groups of workers, usually between 5 and 10, who

  meet voluntarily in order to discuss methods of improving productivity

It involves selecting a demonstrated standard of products, services, costs, or practices that represent the very best performance for processes or activities very similar to your own.

• Research & Development

• Outsourcing

• Employee Empowerment

• Benchmarking

What is the world body for standards formulation?

• WHO

• ILO

• ISO

• QC

What is ISO?

• Indian organization for standard

• Internal organization for standard

• International organization for standard

• None of the above

"Improving quality through small, incremental improvements"

is a characteristic of what type of quality management system?

• Just-in-time

• Benchmarking

• Value analysis

• Kaizen

Which of these is not the principle/main focus of TQM?

• Annual profit

• Customers’ satisfaction

• Efficient, effective and process

• Total involvement of people in an organization

High quality can justify the _____________ strategy of the business (one of the marketing P's)

This dimension of quality refers to the total useful life of the product

• Reliability

• Durability

• Performance

• Conformance