Unsupported Case

Customer asked about online games,CCA action :

• Troubleshoot Normally

• Escalate TKT to SLS

• Will inform cst that we are provide internet service only and not responsible for any online games so you can check with the game tech support"

Customer asked about port 5060 ,CCA action :

• Ask CST to call 19776

• Troubleshoot Normally

• Will inform cst that we provide internet service only and not responsible for any mobile application

CST is asking about VPN , Your action :

• Please note that due to technical reasons, you may face some difficulties while using the VPN over internet service in Egypt

• Handle case normal

• Transfer CST to Mail and Domain Q

CST has unsupported device , we should make sure that the connection between the CPE and customer's device ?

• True

• False

Unsupported case SLA will be ; :

• 2 :5 Hrs

• 2 Hr

• 2 days