When chatting with a customer, what is the conversational flow process should we always abide by?

If a customer is requesting details of a vehicles interior or exterior, where should you research those details?

• Brand Website

• AutoTrader Website

• Dealership's website

• Google

Before asking the consumer for the VOI, where should we check to see if that information has already been provided to us?

• AutoTrader Page

• Lead Widget/Consumer Info

• Dealership Website

• Google

If a customer requests a phone number, where should you pull that information from?

• Dealer website

• Autotrader

• OEM Site

• Rollover Context

Zipcode is required for AutoTrader conversations.

• True

• False

AutoTrader sells vehicles for dealerships and private sellers

• True

• False

What is the proper greeting for SMS AutoTrader Chats?

• Thank you for choosing AutoTrader and (dealer name)

• Thanks for messaging (dealer name) today.

• Thanks for choosing AutoTrader!

• Thank you for choosing (dealer name)

What is the proper response when a customer asks you who you represent? Dealer or AutoTrader?

• I answer on behalf of (dealer name) through AutoTrader!

• I answer on behalf of AutoTrader.

• I am offsite and not at the dealership.

• I am a third party chat service to assist you with your questions!

Is the greeting, "Thank you for messaging AutoTrader!" acceptable for Web/live chats?

• Yes

• No