BPOC_NHIP Quiz Day 4

Q1. Training can be scheduled from

• Seller Panel and Agent ICRM

• Seller ICRM and Agent ICRM

• Seller Panel and Seller ICRM

Q2. Seller wanted to know if he/she can pull the order directly from their website to shiprocket seller panel. What needs to be informed for the same?

• Inform the seller that he/she can use channel integration

• Inform the seller to use API integration

• Inform the seller that he/she can only create order manually

Q3. Seller contacts to know that what all type of invoices are provided by the shiprocket. What needs to be informed to seller?

• Subscription Invoice

• Freight Invoice

• Early COD Invoice

• All of the above

Q4. Seller contacts to know about the path to complete KYC of Shiprocket account. What needs to be informed to seller?

• Seller Panel --> "Individual" or "Company" TAB seller will get option to complete KYC with documents

• Seller Panel --> KYC TAB --> "Individual" or "Company" TAB seller will get option to complete KYC with documents

• Seller Panel --> KYC TAB --> "Individual" or "Company" TAB seller will get option to complete KYC either with documents or "verify using AADHAR OTP".

Q5. Seller wanted to know when the shipment will be picked. agent checked and found that shipment is under "Ready to ship" stage and the status is also "Ready to ship". What needs to be informed to seller for the issue?

• Schedule pickup and select the label

• generate manifest and schedule pickup

• schedule pickup and generate manifest

Q6. Seller contacts stating that his/her product delayed and he/she already raised EDD escalation, now seller wants to know TAT for the update.

• TAT is 24 hours

• TAT is 3 working Days

• TAT is 24-48 hours

• TAT is 48 hours

Q7. Seller wanted to downgrade from D+3 Early COD plan to D+4 as its only been 15 days from the activation of current plan. Can seller do the same from his panel?

• Yes

• No

Q8. In Weight dispute cases how many images need to be uploaded while raising dispute?

• 4

• 2

• 5

• 3

Q9. Can seller do bank verification instantly?

• No

• Yes

Q10. In Refund tab how many status can be marked by Seller?

• 4

• 5

• 6