ABC of Customer Service: Workshop 2 / per group

What are the community core values?

• Collaboration and Trust

• Empowerment

• Trust and Customer Centricity

• All of the Above

Focus our attention on Customers and strive to create positive experience in our interactions with them

• Excellence

• Empowerment

• Collaboration

• Customer-centricity

• Trust

Our staff are given the appropriate authority and accountability to discharge their functions

• Excellence

• Empowerment

• Collaboration

• Customer-centricity

• Trust

Working as a team towards a shared objective

• Excellence

• Empowerment

• Collaboration

• Customer-centricity

• Trust

Patients come to us assuredly knowing that they will be cared for by compassionate healthcare professionals, supported by up-to-date diagnostic and therapeutic facilities

• Excellence

• Empowerment

• Collaboration

• Customer-centricity

• Trust

Aspiring to be the best in all that we do, and benchmark against the best

• Excellence

• Empowerment

• Collaboration

• Customer-centricity

• Trust

What video was presented?

• A Statement of health

• Mount Grace statement of health

• Mount Grace Manifesto of Health

• None of the Above

What is the distinct service feature does MG promote for Customer Service?

• Customer Champions

• Customer Care Service

• Champions of Customer Service

• Customer Care Champions

What are the requirements in delivering Customer Service?

• Reliability

• Quality and Efficiency

• Service

• All of the Above

What is Mount Grace Hospital Inc. tagline?