ABC of Customer Service: Workshop 2 / per group
Authored by Maria Eden
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the community core values?
Collaboration and Trust
Empowerment
Trust and Customer Centricity
All of the Above
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Focus our attention on Customers and strive to create positive experience in our interactions with them
Excellence
Empowerment
Collaboration
Customer-centricity
Trust
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Our staff are given the appropriate authority and accountability to discharge their functions
Excellence
Empowerment
Collaboration
Customer-centricity
Trust
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Working as a team towards a shared objective
Excellence
Empowerment
Collaboration
Customer-centricity
Trust
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Patients come to us assuredly knowing that they will be cared for by compassionate healthcare professionals, supported by up-to-date diagnostic and therapeutic facilities
Excellence
Empowerment
Collaboration
Customer-centricity
Trust
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Aspiring to be the best in all that we do, and benchmark against the best
Excellence
Empowerment
Collaboration
Customer-centricity
Trust
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What video was presented?
A Statement of health
Mount Grace statement of health
Mount Grace Manifesto of Health
None of the Above
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