QRT

The user is complaining about getting a wrong ETA. Select the best response for this issue as per workflow.

• WZRE03
• WZRE04
• WZNE05
• Jailbroken device (iOS) - WZUN02<br />Suggest checking date and time settings on their phone (Android)

What resource did you use to answer the Question 1?

• IHC
• EHC
• G3 Doc

“The app doesn't provide the fastest route to my destination.” Select the taxonomy for this concern.

• Routing > Main Flows > Other > Education
• Routing > Main Flows > Alternative Routes > Education.
• Routing > Detour > Detour > Education
• None of the above

What resource did you use to answer the Question 2?

• IHC
• EHC
• G3 Doc

The user from Israel reported that Waze suggested difficult intersections / dangerous turns. How are we going to initially handle this issue? Provide the correct CR ID. If the user pushes back and provides a screenshot of the app settings (enabled) and route details, what is the important action needed from the support? What’s the correct CR to send if the segment is marked as a “dangerous turn?”<br />

• Initial: WZDT01 > Reproduce the issue in Waze Live Map. Send CR WZME01<br />
• Initial: WZDT01 > Reproduce the issue in Waze Map Editor. Send CR WZME01<br />
• Initial: WZME01 > Reproduce the issue in Waze Live Map. Send CR WZDT01
• Initial: WZME01 >Reproduce the issue in Waze Map Editor. Send CR WZDT01

What resource did you use to answer the Question 3?

• IHC
• EHC
• G3 Doc

Issue description: "I don’t see trip suggestions while in landscape mode." Select the best response to send and categorize the case.<br />

• WAI (Works As Intended) - WZGX09 / STST > Landscape complaint > Education<br />
• Delete and reinstall Waze - Android WZAP04 / iOS WZAP03 > Settings > Landscape Mode > Education
• Check screen rotation settings - WZSL01 / General > UI/UX > Education
• None of the above

What resource did you use to answer the Question 4?

• IHC
• EHC
• G3 Doc

For issues with NO GPS in Carplay, we categorize the case as:

• Navigation > No GPS > Education
• Navigation > GPS Accuracy > Education
• In-Car > CarPlay > Other > Education
• In-Car > CarPlay > CarPlay > Education

What resource did you use to answer the Question 5?

• IHC
• EHC
• G3 Doc