Base Camp Day 4 NPS

What is NPS?

• Relationship net promoter score

• Touch Point net promoter score

• Net promoter score

• None of the Above

What is TNPS?

• Transactional Net Promoter Score

• Net promoter score

• Total Net Promoter score

• None of the Above

What is RNPS?

• Relationship net promoter score

• Net promoter score

• Touch point net promoter score

• None of the Above

What needs to be done to prevent detractor rating?

• Appropriate advice to customers and no mis-selling to the customers

• Win the confidence of the customer

• Product and service performance

• All of the above

How is NPS calculated?

• NPS= Promoters% - Detractors %

• NPS = Promoters% + Detractors%

• NPS= TNPS + RNPS

• All of the above

What are promoters?

• 5- 7

• 7-9

• 8-9

• 9-10

What is the dress code followed for celebrating NPS?

• Blue

• Red

• White

• None of the above

On the scale of 10, if the customer has rated 7, what does it mean?

• Detractor rating

• Passive rating

• Promoter rating

What is Passive rating?

• 0 – 5

• 4 - 7

• 7 – 8

• 9 – 10

Which of the below statements is correct, post meeting with the customer:

• Please rate my services on the scale of 0- 10

• At Max Life we always chase our dreams

• I will get in touch with you later

• At Max life we always aspire to get 9 to 10 ratings, as this rating is considrered to be Excellent