What is a high quality product

• a product that meets customer expectations and fulfills the price they are willing to pay

• a product that does not meets customer expectations but fulfills the price they are willing to pay

• a product that meets customer expectations but does not fulfills the price they are willing to pay

What happens when a business produces faulty goods?

• it is an example of TQM

• it increases costs

• it increases costs and damages the reputation

A business checks products after they have been made. What is this an example of?

• Quality control

• Quality assurance

• Kaizen

When products are checked throughout the production process this is called?

• Quality control

• Quality assurance

Which of the following is usually true about poor quality products?

• They are in demand

• They fail to meet customer expectations

• They are expensive

When is quality control carried out?

• during production

• before production

• end of production

What is the best methods of improving quality

• lowering costs

• training

• expansion

Total quality management involves

• management

• managements and customers

• management, workforce, suppliers and even customers

What does TQM stand for

• Total quality management

• Total quality mindset

• Total quality mindful

When is quality assurance carried out?

• beginning of production

• end of production

• every stage