Benchmarking and QFD

A comparison between operations or parts of operations that are within the same total organisation is called

• Non-competitive benchmarking

• Internal benchmarking

• External benchmarking

• Competitive benchmarking

Which best describes the process of benchmarking

• Comparison of actual performance with budget

• Comparison of the costs of one product with another

• Comparison of direct competitors' performance

• Comparison of the performance of one operation or business with another

Quality Function Deployment (QFD) is largely focused on

• Testing the robustness of a design

• Ensuring that the eventual design of a product or service meets customer needs

• Reducing costs and preventing unnecessary costs prior to production

• To reduce the number of parts in a product

QFD stands for ______________

• Quantity for deployment

• Quality for deployment

• Quality function deployment

• Quality for decision