InHouse Quiz_8th Jan'21

Q1. Can seller raise Manifest escalation from shiprocket App?

• A. Yes

• B. No

Q2. What are the reasons for which “pickup error” arises in shipments after scheduling pickup?

• A. Pincodes are not serviceable

• B. Technical issue

• C. The seller has used a special character in the address line

• D. Both A & C

Q4. Seller complaints that his shipment got damaged and the seller is reluctant to know the reason. As checked no specific reason was mentioned in ICRM. What action needs to be taken?

• A. Assign the case to LOPS to know the reason

• B. Inform seller that no specific reason is mentioned

• C. Check ICRM and inform the reason mentioned to seller.

Q4. What is the path to raise manifest escalation from shiprocket app?

• A. Login --> Dashboard --> Escalate

• A. Login --> View shipments --> Get help --> Pickup escalation

• A. Login --> View Shipments --> Manifest escalation

• A. Login --> Dashboard --> pickup scheduled --> Escalate

Q5. To check NDR history on ICRM, agent will go to

• A. Expedite Escalation Tab

• A. Shipment Detail > NDR / NDR > NDR > All Tab

• A. Manifest Escalation Tab

Q6. Seller complaints that his buyer received damaged shipment and the seller contacted within 48 hours from the date of delivery. Can the issue be assigned to LOPS for further investigation?

• A. Yes, and inform the seller that update will be given within 24-48 hours.

• A. No, first ask the seller to share shipment images along with the outer packaging in next 24hrs to check and help.

• A. No, the issue cannot be escalated to LOPS.

Q7. Seller wants GST number to be printed on shipment label. Is it possible?

• A. Yes

• A. No

Q8. Define the path to Escalate & Re-escalate NDR from ICRM

• A. NDR > All > Escalate

• A. Internal CRM > Shipment > Escalate

• Seller Profile > Shipmen

Q9. What is the path to schedule training from seller panel?

• A. Login --> support --> select slot --> schedule training

• A. Login --> support --> Training --> select slot --> schedule training

• A. Login --> search mobile number --> training --> schedule training

Q10. To check POD request raised status on ICRM, you will refer

• A. NDR > NDR Escalation

• A. Escalation > Upload POD Report

• A. Internal CRM > Shipment Detail > Shipment

• There is no option to check the POD raised date or status