Customer Service Chapter 1 Test Review

Customer Service Chapter 1 Test Review

9th - 12th Grade

25 Qs

quiz-placeholder

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Customer Service Chapter 1 Test Review

Customer Service Chapter 1 Test Review

Assessment

Quiz

Business

9th - 12th Grade

Medium

Created by

Erin ALLEMAND

Used 417+ times

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25 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

_____ are physical goods that are bought and sold.

Products

Sales

Pricing

Services

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

_____ are the audience of retail stores—that is, the people who will buy things from the stores.

Customers

Manufacturers

Wholesalers

Buyers

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

_____ are intangible things that are sold by retailers.

Training

Services

Products

Gifts

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The majority of retailers are ______.

Corporations

Franchises

Online only

Independently owned

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The term _____ would best describe a grower of potatoes.

Wholesaler

Distribution center

Manufacturer

Retailer

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

_____ places the focus on creating a seamless shopping experience by integrating multiple channels.

Multichannel retailing

Integrated retailing

Seamless retailing

Omnichannel retailing

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

These customers can take a long time to make a purchase decision, and might return to a retailer several times before making a purchase.

Recreational shoppers

Innovation/trend buyers

Impulse buyers

Comparison shoppers

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