Formal Phone Conversation

What does it mean if someone says “The line is busy"?

• the phone is broken

• the phone has been disconnected

• someone is using the phone

Which of the following things can a person "dial"?

• a phone line

• a phone number

• a phone call

• a phone book

Which of the following things do you have to do when you are ‘on hold’?

• Pay money.

• Wait.

• Make an local call.

• Say “Hello.”

Which of the following things should you do when a phone ‘rings’?

• pick up the phone

• re-dial

• hold the line

• hang up

Which of the following things should you ‘recharge’?

• a mobile phone

• a prank call

• a missed call

• all of the above

In which of the following places can you find a "phone booth" or a "phone box"??

• in a phone book

• at home

• in an office

• outside

Complete this conversation:

Operator: Hello, Frank and Brothers, How can I ______ you?

• sure

• help

• repeat

• hold

Complete this conversation:

• Peter: This is Peter Jackson. Can I have extension 3421?
• Operator: Certainly, please ______ and I'll put you _________.

• sure / hold

• help / through

• hold / repeat

• hold / through

I was ______ if you might be able to help me.

Give an example of s sentence showing that someone is finishing a call.