WRS .006-.012 Review Questions

Which skill deals with defining nonverbal cues

• Respect for Diversity

• Listening & Speaking

• Career- and Life-Management

Why is having cultural diversity on a company’s staff a good idea?

• It creates work ethic

• The work environment will be more ethical

• There is a broader range of talents, skills, and creativity

• It meets federal regulations

An employee who demonstrates the ability to adjust to a variety of work situations is displaying the personality trait of:

• Maturity

• Punctuality

• Adaptability

• Dependability

Which of the following is appropriate for a formal greeting during a presentation?

• Be seated

• Let’s get started

• Listen up

• Welcome

Any collective mixture characterized by differences, similarities, and related tensions and complexities is known as

• Respect for Diversity

• Customer Service

• Collaborate w/ Team Members

• Conflict Resolution

Part of being a civically responsible employee is understanding how the US Government operates. The job of the legislative branch is to ______________ laws.

• Make

• Implement

• Evaluate

• Assess

Communication skills, group projects, patience, organization are

• team skills used at school

• never team skills needed at school

• not taught at school, but needed at work

• none of the above

Anticipating needs of customers and coworkers

• Customer Service

• Listening & Speaking

• Collaborate w/ Team Members

• All of the above

Recognize the importance of education and career planning.

• Career- and Life-Management

• Conflict Resolution

• Listening & Speaking

• Collaborate w/ Team Members

Manage personal growth and wellness....

• Demonstrate Big Picture-Thinking

• Career- and Life-Management

• Respect for Diversity

• Customer Service