Day 2

cst can get 10 times recharge offer if he use *501# after recharge

• True

• False

To recharge the damage voucher there are 5 numbers at least appears on voucher with voucher serial

• True

• False

the recharge service will be block if Customer try to enter wrong scratched numbers more than 3 times

• True

• False

You should check card sim serial status before recharge

• True

• False

If customer on New control kix and call another operator 1 minute how many kix will deduct from his bundle as a usual

• 5 kix

• 1 kix

• A. 2kix

If cst on New control tazbeet and have remaining megabytes and minutes and make early renewal the remaining bundle will carry over to next month

• True

• False

If customer complain from mute issue in call it considered as

• Drooped call

• Low voice quality

• A. Low coverage

If customer complain from low coverage it means there are

• 2 bars or more on network bars

• 2 bars or less on network bars

Customer can call 111 while roaming

• True

• False

International service means customer can take his line outside Egypt and make& receive calls normal

• True

• False