Listening Biz Comm

When you fully listen to someone talking what are you doing?

• hearing

• reflectively listening

• actively listening

How should your body look when listening to someone?

• Facing the person

• Looking away

• Staring at them

Meaning is carried in the stress and intonation of a sentence as well as in the content words.

• True

• False

When we listen in our own language, we rely on our existing knowledge of the world to help us.

• True

• False

Barriers to effective listening include

• lack of self-confidence

• interrupting

• prejudice

• all answers are correct

1. ____ is a form of feedback that completes the communication transaction.

• Falling asleep

• Responding

• Walking away

• None of the answers are correct

____ is a lack of feelings.

• Empathy

• Apathy

• Cold-hearted

• Sympathy

Empathy is the ability to

• understand and share the feelings of others

• choose the best path to walk on

A nod of the head and a “thumbs up” are examples of

• a new dance

• nonverbal responses

• verbal responses

Which is one way to nonverbally send the message that you are listening?

• keep eye contact

• look away

• turn your back

• stare