Topic 1: The Hospitality Industry

Hospitality industry is an exciting place to be:

• Fascinating

• Fun

• Competitive pay

• Offers advancement opportunities

What is hospitality?

• Act of reception and entertainment of guests, visitors or strangers with liberality and good will.

• Act of traveling and visiting a new area.

• Act of taking a tour around down town.

• Act of visiting your own city.

Choose the scopes of hospitality and tourism industry.

• Travel

• Lodging

• Recreation

• Distribution

The Disney Service Model implements some of the good practices in hospitality industry such as:

• Welcome only selected guests

• End with "thank you"

• Initiate guest contact

• Smile and make eye contact

If you wanted to own and operate a restaurant, what pathway would you need to take?

• Lodging

• Restaurant and food/beverage services

• Recreation, amusements & attractions

• Travel and tourism

You just booked a tour to Istanbul, Turkey with a tour guide. What pathway does a Tour Guide belong to?

• Lodging

• Restaurant and food/beverage services

• Recreation, amusements & attractions

• Travel and tourism

9. Which of the following is NOT a part of the tourism industry?

• Transportation

• Construction

• Food and Beverage service

• Lodging/Accommodations

The pineapple tradition in hospitality industry shows the symbol of:

• Wealth, peaceful and unique

• Welcome, friendship, and hospitality​

• Food and race culture

• Prosperity, warming and adorable

Which of the following elements are not included in Seven Deadly Sins of Services?

• Apathy

• Robotics

• Coldness

• Condescension

• Warming

Success in Services means we need to focus on:

• Focus on the guest

• Understand the role of the guest-contact employee

• ​ Emphasize high-touch instead of just high-tech

• Revenues of our company