Intro_to_Biz IPMI_10b

Which of the following statements is the best description of how scientific management viewed employees?

• Employees are like machines that must be properly programmed.

• Most employees are creative and intelligent individuals who should be given a great deal of freedom and flexibility in how they perform their jobs.

• Employees will only exert their maximum effort if they believe that their goals are attainable.

• Employees are individuals who do not respond in the same way to a particular management style.

Sheldon has just successfully negotiated a new long-term sales agreement with a major client. The personal satisfaction Sheldon has about his efforts is his ________ reward.

• external

• extrinsic

• intrinsic

• reciprocal

Maslow classified the needs for basic items such as food, water, and shelter as _________

• safety needs.

• sustenance needs.

• physiological needs.

• self-actualization needs.

Serenity accepted a position with Creative Concepts in Houston, Texas. Before her first day, she felt uneasy as she was new to the area and company. However, she was delighted to hear she had the opportunity to play on the company softball team. She quickly made new friends and, through her new friends, learned about her new city. Apparently, her new job satisfies Serenity's ________ needs.

• social

• esteem

• self-actualization

• physiological

According to Herzberg, the difference between motivators and hygiene factors is ___________

• motivators cause persons to work smarter, while hygiene factors cause people to work harder.

• hygiene factors make employees more enthusiastic about the work itself, whereas motivators make employees enthusiastic about how many hours they have to work and their next day off.

• hygiene factors develop more loyalty from workers, while motivators make workers enthusiastic about moving on to a different company.

• overall, motivators relate to greater job satisfaction, while hygiene factors make the work place a satisfying place to thrive.

Equity theory states that employees will perform well if they ______________

• understand the nature of their responsibilities.

• have an opportunity to impress others in the organization.

• believe the reward they receive fairly compensates them for their efforts when compared to others in similar positions.

• know that their supervisor has set reasonable performance goals and communicated them clearly.

The last step of the human resource planning system is to _________

• publish a human resource inventory listing the names, ages, job titles, skills, and other pertinent information for all employees in the organization.

• develop an affirmative action statement to explain how the company will meet federal government guidelines on hiring and promotions.

• hold a general meeting to explain the impact of the plan to employees.

• establish a strategic plan for recruiting, selecting, training, appraising, compensating, and scheduling the labor force.

As Eddie scanned the employment opportunities on LinkedIn, he speculated that he might not qualify for some of the jobs. Eddie was concerned that his educational credentials and skills might not be compatible with the ________ for many of today's available jobs.

• job analyses

• job descriptions

• job specifications

• job data base

Ted says he's working in his dream job. As an engineer for a major defense systems company, he is responsible for using sophisticated airplane and weaponry equipment that creates the exact conditions that one may experience if he or she uses the equipment in a real-life situation. Ted spends several hours each day performing ___________

• vestibule training exercises.

• apprenticeship training exercises.

• distance training exercises.

• simulation training exercises.

The most likely reason a firm would pay its sales representatives a commission rather than a salary is that it wants to _______________

• provide sales representatives with a strong incentive to generate more sales for the company.

• keep the pay system as simple as possible.

• be able to deduct the cost of compensating the sales representatives from its taxable income.

• give the sales representatives a stronger incentive to collaborate with each other and act as a team.