Ch. 8 - Communication Skills

For ___________________ to be effective, the message must be sent, received, and understood.

• emails

• communication

• songs

• jargon

______________________ is the receiver's response to the message.

• Feedback

• Distractions

• Channels

• Blocks

______________________ are things that interfere with communication.

• Mother-in-laws

• Distractions

• Jargon

• Feedback

In the process of ____________________, it is important to provide feedback to the speaker.

• persuading

• reading

• talking

• listening

Three skills that will help and individual read better include...

• creating blocks, seeking distractions, and providing feedback

• focusing, forming pictures, and improving vocabulary.

• pronouncing, talking loudly, making eye contact.

• thinking of responses, listening to others, forming opinions

Communication is used to ______________________________ .

• deceive, fool, or swindle

• persuade, inform, or enlighten

• inform, critique, or respond

• inform, persuade, or entertain

_______________________ is a specialized form of speaking which uses demonstration of a task.

• Training

• Feedback

• Listening

• Communication

Things that get in the way of effective listening are called __________________ .

• messages

• feedback

• distractions

• blocks

When using the _____________________ in business, it is important to talk with a smile in your voice.

• elevator

• telephone

• computer

• intercom

_______________________ is specialized, technical vocabulary.

• Profanity

• Slang

• Communication

• Jargon