First semester review #3

How many steps are there to improve listening & communication skills

• 1

• 2

• 3

• 0

Which active listening step includes not doing something else while the person is talking and not interrupting?

• confirm

• respond

• focus

• none of these

Which active listening step are you showing if you repeat parts of what the speaker said?

• confirm

• respond

• summarize

• focus

What are the 3 steps to become a better listener?

• respond, confirm, exchange

• focus, confirm, respond

• ignore, focus, question

• listen, agree, talk

Which active listening step includes asking questions or making comments to continue the conversation?

• respond

• repeat

• confirm

• cooperate

Being a good listener is an important key to

• speaking

• talking

• communication

• arguing

Sender + Receiver =

• speaking

• management

• leadership

• communication