Customer Experience Alignment

Customer Experience Alignment

Professional Development

14 Qs

quiz-placeholder

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Customer Experience Alignment

Customer Experience Alignment

Assessment

Quiz

Professional Development

Professional Development

Easy

Created by

Kat Lim

Used 5+ times

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14 questions

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1.

OPEN ENDED QUESTION

3 mins • Ungraded

What was the call about?

Evaluate responses using AI:

OFF

2.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

Agent opened the session in an appropriate manner.

Yes

No

3.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

Agent displayed a good understanding of customer's concern.

Yes

No

4.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

Agent used empathy, acknowledgment, and reassurance statements relevant to the client's concern.

Yes

No

5.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

Agent probed effectively for details.

Yes

No

6.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

Agent demonstrated respect for client's time by responding promptly.

Yes

No

7.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

Agent provided accurate and comprehensive responses that addresses the client's concern.

Yes

No

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