Medellin Tech Fest

What are the 3Fs to show empathy?

• Feel, fight, found

• Felt, find, forget

• Feel, felt, found

• Fell, feel, forgive

What definition best describes "customer"?

• The owner or manager of an establishment

• A person, company, etc, that seeks the advice of a professional man or woman

• Individual or business that purchases another company's goods or services

• One that finances a project, event, or organization

Choose the phrasal verb that completes the sentence:

"The skills and processes you use to solve problems ___ __ your ability to analyse a situation and decide on a course of action"

• come up with

• stand for

• draw on

• rely on

When solving a problem, don't

• Maintain an attitude of curiosity

• Focus on the pressure or consequences of the problem

• Understand as many details about the problem as possible

• Assume that a solution exists and that, with enough digging, you will find it

Organize the sentence:

help be happy I'd to

Choose the phrasal verb that completes the sentence:

Loyal customers will always ___ ____for your products

and services.

• take care

• come back

• keep over

• check out

What are some customer retention strategies?

• Referrals

• Automate your customer service

• Target customers with special offers

• All of the above

What phrasal verb would you use to tell your customer you will return the call?

May I ___you____in 2-3 hours?

What phrasal verb would you use in this sentence:

I would be happy to help you ____ this_____.

• figure up

• check out

• figure out

• break down

This game was

• challenging

• easy

• nice

• tedious