FRONT OFFICE ATKT

Hotel XYZ has a great deal of flexibility in responding to changes in local market conditions but<br />cannot afford broad advertising exposure and pays relatively high prices for supplies. The hotel is<br />most likely to be<br />

• Chain property
• Independent property
• Franchisee
• Corporate property

The occupancy report prepared by the front desk for April 7, at 3 pm of the same day, lists room<br />501 as a stay over. At 2 pm on April 7 , the housekeeping report lists room 501 as vacant and ready<br />for sale. The room status discrepancy could have resulted from

• A walk-in
• A lock-out
• A late check-out
• A skipper

A credit limit established by hotel is known as

• House limit
• Outstanding limit
• High balance limit
• Ceiling

A pending charge posting after the guest has checked-out is known as

• City voucher
• Late charge
• Miscellaneous charge<br />
• Due bank

Which of the following reports is especially helpful to properties that are considering expansion

• Agent commission report
• Expected Arrival report
• No-show report
• Turn away report

A package offered by a resort includes the cost of breakfast, and either Lunch or Dinner in the<br />room charge. This arrangement is called

• The European Plan<br />
• The Bermuda Plan
• The American Plan<br />
• The Modified American Plan

A charge purchase transaction will have following impact on the outstanding balance of the folio<br />account

• Outstanding balance of the folio will increase
• Outstanding balance of the folio will decrease<br />
• Outstanding balance of the folio will remain the same<br />
• Outstanding balance of the folio will become zero<br />

Cash disbursed by front office on behalf of the guest is known as

• IOU
• Cash bank
• Encashment<br />
• Paid-out

An imbalance that occurs when the total of cash and checks in a cash register drawer is greater<br />than the initial bank plus net cash receipts

• Due back
• Overage<br />
• City ledger
• Guest ledger

Which of the following is not a part of the sub-classification of heritage hotels in India

• Heritage
• Heritage Classic
• Heritage royal<br />
• Heritage grand<br />