day 2

1. cst can get x10 times recharge offer if he use *501# after recharge

• A. True

• B. False

2. To recharge the damage voucher there are 5 numbers at least appears on voucher with voucher serial

• A. True

• B. False

3. the recharge service will be block if Customer try to enter wrong scratched numbers 3 times

• A. True

• B. False

4. You should check card sim serial status before recharge

• A. True

• B. False

5. If customer on control kix and call another operator 1 minute how many kix will deduct from his bundle

• A. 5 kix

• B. 1kix

• C. 2kix

6. The fair usage for ahlawy line minutes

• A. 1000

• B. 500

• C. 300

7. If cst on control tazbeet and have remaining megabytes and minutes and make early renewal the remaining bundle will carry over to next month

• A. True

• B. False

8. If customer complain from mute issue in call it considered as

• A. Drooped call

• B. Low voice quality

• C. Low coverage

9. If customer complain from low coverage it means there are

• A. 2 bars or more on network bars

• B. 2bars or less on network bars

10. Customer can call 111 while roaming

• A. True

• B. False