ITF+ Module 1 Unit 5

What is the final step in the troubleshooting process?

• Establish a theory

• Document any findings

• identify the problem

• Test the theory

How many steps are in the ComTIA troubleshooting theory?

• 4

• 6

• 5

• 7

What is the first step in the troubleshooting process?

• Document any findings

• Question the user

• Identify the problem

• Establish a theiry

A technician goes through the same steps to access a website as a user from another location. What are they doing?

• Remotely accessing the computer

• Duplicating the problem

• Establishing credentials

• Testing the theory

A vendor support contract has expired. How should someone find support about a product issue?

• Ask your supervisor

• Find a new application

• Product community and support forums

Once a technician confirms a theory, what should they do next?

• Establish a plan of action

• Question the user

• Implement a system check

• Document all finding

A manufacturer's website would give you the best information when providing the correct _________.

• CPU Details

• Vendor Name

• NIC Details

• Model Number

Where should someone find the latest version of a driver.

• Third-party website

• Community forum

• Manufacturers website

• Original product optical disc.

After setting up a computer, it isn't powering on. What should you do FIRST?

• Replace the UPS

• Check all the cable connections

• Replace the power button

• Troubleshoot the power supply