slowness

CST has slowness in Browsing your action

• Check download rate

• Add We DNS then restart port

• Escalate to SLS

CST has slowness in Streaming your action

• Check if there is streaming issue on Youtube on Auto Quality

• Handle as BLQ

• Adjust MTU

Family CST has slowness case

• Transfer cst to Option Pack VDN

• Transfer cst to Family VDN

• Trouble shooting normally

Option Pack cst has Slowness case

• Transfer cst to Option Pack VDN

• Transfer cst to Family VDN

• Trouble shooting normally

If download rate not accepted from the first time we will

• Escalate to SLS

• Add WE DNS

• Check download rate by Safe mood

If download rate accepted by Safe Mood your action is to Inform the customer that the problem is in his OS

• true

• false

SLA for Slowness case will be from 2 to 5 hours

• true

• false

CST has Slowness case and his POP Congested ( utilized ) your action

• Handle normal

• Escalate to SLS

• Stop Trouble shooting and infporm CST with script

Option Pack cst has Slowness case

• Transfer cst to Option Pack VDN

• Transfer cst to Family VDN

• Trouble shooting normally

Cst has Slowness case , after checking Download Rate with Safe Mode With Networking : download rate was not accepted ,CCA action

• Escalate to SLS

• Trace Google domain

• Ping Google domain