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Products and Services - Features and Benefits

Authored by Laura George

Business

9th Grade

Used 16+ times

Products and Services - Features and Benefits
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6 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a service?

Hairdressing

MOT

Bar of chocolate

Dentist

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A product is...

Tangible

Intangible

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A service is...

Tangible

Intangible

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a benefit of a laptop?

7 hours battery life

Portable - can easily carry to different locations

4 GB storage

15" screen

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It's important for customer service employees to keep their knowledge of the organisation's products and services up to date so

they can get a pay rise

they can make customers unhappy

they can answer customer questions

they can get more holidays

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A benefit of a product is

the negative impact it has on the customer

the positive impact it has on the customer

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