Chapter 7 - Principles of Effective Communication

The term ________ refers to communication using the movements and attitudes of the body.

• sign language

• body language

• verbal communication

• visual communication

________ communication employs signs, symbols, and designs.

• visual

• written

• verbal

• nonverbal

Select the components of the communication process

• sender

• freqency

• receiver

• message

• band waves

The word communicate is best defines as:

• delivering a message

• talking to another individual verbally

• an interchange of ideas or information

• understanding what another individual is saying

What percentage of your message is transmitted through body language such as gestures and expression?

• 50%

• 52%

• 55%

• 58%

You are at the scene of a motor vehicle crash. The patient is telling you what happened. Active listening with this patient would include:

• telling them to keep their story short

• using a lot of medical jargon

• asking clarifying questions and keeping eye contact with them

• speaking loudly and aggressively

Select the correct objectives of therapeutic communication include:

• medical terminology

• assessing behavior

• taking vitals

• collecting information

• educating

For therapeutic communication to be successful when interviewing a patient, the patient must:

• know you

• like you

• trust you

• speak English

When the paramedics arrive on the scene, you give them an overview of the patient's information and summarize the care you provided. This is called:

• nonverbal communication

• transfer of care

• body language

• therapeutic communication

When talking to the dispatch center on your radio, the communication goes through a high-powered radio called the ________ that can transmit over a wide area.

• terminal radio

• base station radio

• portable radio

• receiver radio