Quiz MLBB

Quiz MLBB

Professional Development

15 Qs

quiz-placeholder

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Quiz MLBB

Quiz MLBB

Assessment

Quiz

Professional Development

Professional Development

Hard

Created by

Ptolomaea Sy

Used 565+ times

FREE Resource

15 questions

Show all answers

1.

FILL IN THE BLANK QUESTION

20 sec • 1 pt

What is the title of the article?

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The following are the ways to get better at delivering bad news. Choose the incorrect one.

Acknowledge The Recipient’s Frustrations

Stick To The Facts, But don’t Be Considerate

Make A Sandwich

Genuinely Apologize And Offer Solutions

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The following are the ways to get better at delivering bad news. Choose the incorrect one.

Know What You’re Going To Say

Own The Situation

Don’t Sugarcoat It

Remain Calm While Delivering The News

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The following are the ways to get better at delivering bad news. Choose the incorrect one.

Know What You’re Not Going To Say

Offer A Clear Explanation For The Decisions

Express Apathy

Anticipate And Prepare For Questions

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Trepidation can lead to disaster, while facing facts and being honest will lead to renewed trust.

Eric Brown, DataStax

Deborah Farone, Farone Advisors

Allison Escott Alachniewicz, PACIFIC

Pini Yakuel, Optimove

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The best way we’ve found to recover from a mistake or negative situation is to make the client feel ________ and ________ and owning our part in bad news. - Sue Cragun, Vanguard Title Insurance

safe and supported

secure and validated

safe and validated

secure and protected

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

“Most people will be willing to work together without anger to handle an issue if you say you are sorry and then show that you want to make it right by fixing the problem or explaining what you are doing for next steps.”

True

False

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