Controlling

Which function of management involves monitoring the organization in order to determine if the organization is operating efficiently and effectively?

• planning

• organizing

• structuring

• controlling

_______ provide managers with information about how well the organizational strategy and structure are working.

• Reward policies

• Rules and guidelines

• Control systems

• Programmed decisions

Which type of control is used by employees to constantly monitor the quality of the goods or services they provide at every step of the production process and inform managers as soon as they discover problems?

• feedback control

• feedforward control

• concurrent control

• output control

When the new game controller came out, customers soon went on the website to complain that it was difficult to operate because the buttons were too small. The engineers received this information and quickly released a new model with larger buttons. What type of control aided this decision?

• output control

• concurrent control

• clan control

• feedback control

What happens in step 1 of the control process?

• Customers provide information about their reactions to goods and services so corrective action can be taken if necessary.

• Managers are given immediate feedback on how efficiently inputs are being transformed into outputs.

• Managers decide on the standards of performance, goals, or targets that they will use in the future for performance evaluation.

• Managers evaluate whether—and to what extent—performance deviates from the standards of performance.

In the final step in the control process, managers

• measure output.

• evaluate behavior.

• make changes if needed.

• compare performance against the standards.

When measuring actual performance,

• output and behavior are always easy to measure at the same time.

• behavior and output are harder to measure in nonroutine or complex organizational activities.

• in nonroutine activities, it is easier to measure behavior than output.

• behaviors are easier to measure than outputs because they're more tangible and objective.

_______ control takes advantage of the power of organizational culture to serve a dual function of keeping organization members goal-directed while open to new opportunities.

• Feedforward

• Clan

• Concurrent

• Feedback

Which organizational control system uses shared values, norms, and socialization as measures of control?

• output control

• behavior control

• feedback control

• clan control

Control helps managers build competitive advantage.

• True

• False