Arby's CE

Name the vocabulary word that describes when a customer believes that the business's product or service is their best option?

• Customer Culture

• Customer Service

• Customer Experience

• Customer Loyalty

What state does NOT have an Arby's?

• Florida

• California

• North Dakota

• Vermont

Name the vocabulary word that describes the impression of a product held by real or potential consumers?

• Logo

• Brand Image

• Company Picture

• Brand

Which restaurant company does Arby's NOT own?

• Sonic

• Baskin Robins

• Wing Stop

• Jimmy John's

Who sings The Hanukkah Song?

• Chris Farley

• Chris Roch

• Adam Sandler

• Jimmy Fallon

What is the Competency for the Arby's Case Challenge?

• Self Direction

• Critical Thinking

• Cultural Agility

• Engaging Communication

Name the vocabulary word that describes the way of communicating without spoken language using posture facial expression, head motions, gestures, and eye contact.

• Spoken Language

• Body Laguage

• Humming

• Not possible

Which of these is NOT a holiday movie?

• Home Alone

• The Sandlot

• Elf

• Eight Crazy Nights

Earning $533,000,000 internationally, what is the highest box office grossing holiday movie?

• Love Actually

• Elf

• Home Alone

• How the Grinch Stole Christmas

What is the Theme of the Arby's Case Challenge?

• Filling a Need

• Making Effective Discussions

• Collaborating & Building Teams

• Creating the Customer Experience