Functional Areas of Management Quiz

1. One of my tasks is to pay the employees, what functional area do I work in?

• Customer services

• Finance

• Human Resources

• Operations management

2. I work in the operations management functional area, what am I responsible for?

• Identifying customer needs

• Recruiting people

• Selling finished goods/services

• Transforming raw materials into finished goods/services

3. I work in the marketing functional area what other functional area do I work with?

• Customer services

• Finance

• Human Resources

• All of them

4. What functional area do I work in if one of my responsibilities is to identify and organize training needs?

• Human Resources

• Operations management

• Purchasing

• Research and development

5. What functional area do I work in if I provide technical IT support?

• Business support services

• Customer services

• Purchasing

• Research and development

6. In a business which sector would deal with all employee matters?

• Customer Service

• Human Resources

• Research and Development

• Sales

7. One of the five functional areas of operation is Human Resources (HR).

• true

• false

8. The process of management is based in four key functional areas:

• decision making, human relations, control, and finance

• marketing, finance, human resources, operations

• planning, organization, leadership, control

• industrial, service, manufacturing, finance

9. What function is responsible for ensuring that products and services which are produced or provided meet high quality standards?

• Finance

• Human Resources

• Operations

• Marketing

Financial reports are created and used to evaluate the financial performance of the business. Which function is responsible for creating the reports?

• Finance

• Human Resources

• Operations

• Marketing