Total Quality Management

Which one of followings is NOT included as the Three Key Performance Criteria?

• Quality

• Cost

• Time

• Materials

Select True or False for the statement:

Quality of a service quality will determine the satisfaction level of a client

• True

• False

Select True or False for the statement:

Total Quality Management (TQM) does not emphasise on customers when delivering quality approaches

• True

• False

Select True or False for the statement:

The main aim of TQM is to embrace problems that exist in the work system

• True

• False

Select the three (3) types of quality approaches

• Quality of Materials

• Quality of Design/ redesign

• Quality of Performance

• Quality of Conformance

• Quality of Cost

Select the benefits of TQM

• Providing competitive advantage in the industry

• Cost efficiency

• Enhance the productivity level

• Enrich the knowledge of the parties involved

• Ensuring projects are monopolised by the private sector

The followings are the way to achieve quality EXCEPT:

• Define on the agreed extension of time from beginning

• Define standard deliverables

• Define processes and procedures involved

• Define project check point

Select TRUE or FALSE

Project feasibility is involved during the closure stage of the TQM approach within a project

• True

• False

Select TRUE or FALSE

In implementing TQM approach on a project, setting project roadmap is done during the performance and monitoring

• True

• False

Select TRUE or FALSE

The project plan can still be modified during the Execution stage of a TQM approach

• True

• False