Intro to Business Chapter 10

An operations system includes the facilities, the processing, and the people needed to produce goods or services.

• True

• False

The physical elements needed to produce a product or provide a service

• processing

• facilities

• people

• forecasting

All the activities involved in changing or combining resources to produce a good or service

• maintenance

• quality control

• processing

• forecasting

Processing is the most important part of the operations system

• True

• False

Estimating how much of a company's goods or services must be produced to meet future demand

• maintenance

• quality control

• inventory control

• production forecasting

This identifies how many goods will be made over a given period of time

• inventory control

• maintenance

• schedule

• quality control

The raw materials, supplies, partially completed goods, and finished products a company has on hand at any given time

• maintenance

• production forecasting

• inventory

• quality circle

Balancing the costs of holding raw materials, partially completed goods, and finished goods with the costs of ordering them is referred to as quality control.

• True

• False

This involves measuring goals and services against established standards

• inventory control

• maintenance

• quality control

• quality circle

A quality circle is a group of employees from the same work area

• True

• False