Conflict Resolution

Which conflict resolution style is equivalent to burying your head in the sand?

• avoidance
• separation
• accommodating to requirements
• problem solving

The term collective bargaining refers to:

• actions aim to force employers to meet the demands of workers

• measures taken by the workforce to put pressure on the employees

• negotiations between representative of workers and employers

• industrial action in which workers refuse to work

A trade union is a/an

• organization of workers who take collective action to try to achieve workers aim of higher pay and improved working conditions.

• organization where buying and selling take place.

• organization that represents only employers.

The purpose of the trade union is to represent workers' interests.

• True

• False

Mediation is the use of a third party in industrial disputes to encourage both employer and union to discuss an acceptable solution.

• True

• False

All of the following are examples of employer strategies to settle dispute in the workplace except.

• Closure

• negotiation

• public relations

• strike

A form of industrial action in which workers keep working but at a minimum pace demanded by their contract of employment is called

• work-to-rule

• go-slow

• picketing

Which of the following is NOT a function of a trade union?

• Improving working conditions
• Increasing shareholders' dividends
• Raising member's wages
• Representing members' interests

A trade union is an organisation that represents...

• The views and interest of workers
• a group of people working towards a common aim
• the aims of managers
• the goals of a business

Industrial relations are the relationship between ...

• employees and management
• consumers and suppliers
• employees and consumer
• management andconsumers