Parts of a Formal Letter

It normally begins with the word "Dear" and always includes the person's last name.

• The Heading

• The Inside Address

• The Greeting

• The Complimentary Close

This short, polite closing ends with a comma.

• The Heading

• The Inside Address

• The Body

• The Complimentary Close

This is the address you are sending your letter to. You have to make it as complete as possible.

• The Signature Line

• The Inside Address

• The Heading

• The Body

How many lines will you skip after the complimentary close?

• one

• two

• three

• four

Which of the following is NOT a characteristic of formal communication?

• subjective

• neutral

• cold

• objective