The exchange of information through the use of words or actions is

• Active listening

• Body language

• Communication

• Aggressive

When the person receiving a message interprets it the same way the sender meant it, it is __________________ communication.

• good

• misunderstood

• effective

• confusing

Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.

• verbal communication

• nonverbal communication

What is a misunderstanding?

• when two people agree on something

• when someone takes something in a way that it was not meant to be taken

• a fight

• a disagreement

When a person states his/her position in a firm but positive manner is

• Aggressive

• Assertive

• Passive

• None of the above

Which of the following is an example of a rule for effective communication:

• The message must be clear

• Sender must deliver the message clearly and concisely

• Receiver must be able to hear and receive the message

• all the above

Consent means a clear...

• Yes

• Maybe

• No

• Silent response

"I TELL YOU" is a way to communicate while being assertive, confident, and respectful.

• True

• False (wrong answer)