Good communication is essential for attaining each of the following four goals: increase efficiency, quality, responsiveness to customers, and
Communication

Quiz
•
Social Studies
•
University
•
Hard
NURUL SANIN
Used 43+ times
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
cost reductions.
global reach.
adequate training and development.
innovation.
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In the _______ phase of the communication process, sharing of information is initiated between two or more individuals or groups.
feedback
overload
perceptual
transmission
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The information that a sender wants to share is the
trail.
medium.
grapevine.
message.
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
A(n) _______ is the pathway, such as a phone call, a letter, a memo, or face-to-face communication in a meeting, through which an encoded message is transmitted to a receiver.
sender
medium
receiver
encoder
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Marta wanted to be very clear with Davio, so she sat down and put her thoughts on paper in a letter to him. What process is taking place?
decoding
channeling
encoding
feedback
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
_______ refer(s) to systematic tendencies to use information about others in ways that result in inaccurate perceptions.
Biases
Information distortion
Information overloads
Filtering
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
As Hwan watched the play, he followed the dialogue carefully to make sure he didn't miss anything. Hwan was _______ the message.
encoding
decoding
translating
distorting
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