Good communication is essential for attaining each of the following four goals: increase efficiency, quality, responsiveness to customers, and

• cost reductions.

• global reach.

• adequate training and development.

• innovation.

In the _______ phase of the communication process, sharing of information is initiated between two or more individuals or groups.

• feedback

• overload

• perceptual

• transmission

The information that a sender wants to share is the

• trail.

• medium.

• grapevine.

• message.

A(n) _______ is the pathway, such as a phone call, a letter, a memo, or face-to-face communication in a meeting, through which an encoded message is transmitted to a receiver.

• sender

• medium

• receiver

• encoder

Marta wanted to be very clear with Davio, so she sat down and put her thoughts on paper in a letter to him. What process is taking place?

• decoding

• channeling

• encoding

• feedback

_______ refer(s) to systematic tendencies to use information about others in ways that result in inaccurate perceptions.

• Biases

• Information distortion

• Information overloads

• Filtering

As Hwan watched the play, he followed the dialogue carefully to make sure he didn't miss anything. Hwan was _______ the message.

• encoding

• decoding

• translating

• distorting

_______ is the amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding.

• Noise

• Information distortion

• Information overload

• Information richness

The condo association's decision to raise monthly fees was an important one, so Claude wanted to be sure he used the communication medium that was highest in information richness, enabling everyone involved to reach a common understanding. As such, he should communicate this news

• face-to-face.

• by telephone.

• through personally addressed written communication.

• through impersonal written communication.

_______ communication is lowest in information richness but is well suited for messages that need to reach many receivers.

• Oral

• Impersonal written

• Formal written

• Informal verbal